Our default express is Fedex IE, such as the need to send other courier please communicate with customer service. When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 10 days once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
All the goods are taken in kind, the display shows different, high requirements on the color buyers please clap. We do our best to serve our customers the best that we can. We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items. During the warranty period, we will repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge at our discretion. However, we will not pay for shipping, insurance or transportation charges from you to us, or any import fees, duties and taxes.
Your Steelmate product is warranted against manufacturing, materials and workmanship defects, under normal use and conditions for the period of 1 year from the date of warranty registered at our online shop (www.steel-mate.com.hk). The warranty is intended only to the original purchase made by purchase or recipient (as a gift), from authorized dealers of the Steelmate products, and is not transferable to any other subsequent owner or units bought from unauthorized retailers or channels. This warranty does not cover damages and defects under these and other conditions: Improper and unreasonable use/Failure to follow instructions / Water damages / Damage to electronics due to power surge and failure / Unauthorized alteration or modification of the products or its electronics/Inadequate packing and transportation / Improper maintenance / Accidental drop or damages/Acts of God.